FAQ
We accept Medicare, Medi-Medi (Medicaid as a secondary insurance to Medicare) and a very wide range of commercial plans along with some select HMOs, namely Regal Medical Group and Lakeside Community Healthcare. Once you call to make an appointment, a staff member will inform you if we are in or out of network with your insurance company, and if in network, we will obtain authorizations from your insurance company for the services in advance of your visit.
We see a wide range of wounds and burns as listed on the wound and burn care indications on our About page. These include, but are not limited to Diabetic Ulcers, all Burns, Pressure Ulcers, Surgical Wounds, Ischemic Ulcers, Vasculitis, Traumatic Wounds, Neuropathic Ulcers, Peristomal skin irritations and a host of other chronic wounds.
Both new patients and existing patients are seen as soon as there is an availability in the schedule which will typically be the same week, depending on how long it takes for insurance verification. The latter of which generally can be the same day for Medicare patients and from 1-3 days for commercial insurance, along with 1-5 days for HMO payers, respectively.
We coordinate with, and regularly inform your PCP, on your wound care progress as well as any other specialists you may have. This includes follow-up on your unique, customized wound care plan, notification upon admittance, discharge, and regularly scheduled progress notes throughout your term at the wound care clinic.
Appointments for all patients are generally set at a weekly frequency but depending on each individual and their unique needs and treatment program, visit intervals can be adjusted accordingly.
Depending on your insurance and individual plan of care, sometimes authorizations and referrals are required, particularly in the case of HMOs. However, in most cases, as wound and burn care are considered services of medical necessity by CMS and other commercial providers, referrals are generally not necessary, with over half of our patients derived from self-referrals.
New patient visits are blocked off for up to 75 minutes and typically take an hour whereas subsequent existing patient encounters generally range from 30-45 minutes.